G
Global Healthcare Resource Philippines Inc.
URGENT: Assistant Operations Manager (BPO)
Skills
Testing & QAProcess ImprovementCompliance
3 months ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
10 August 2026
What they need
- Assist the Operations Manager in overseeing daily Medical Billing operations and ensuring achievement of SLAs, KPIs, productivity, quality, and TAT targets.
- Monitor operational performance, identify gaps, and implement corrective actions with Team Leaders and SMEs.
- Supervise and provide guidance to Team Leaders, SMEs, and Medical Billing Associates.
- Support workforce planning, staffing, scheduling, and resource allocation to ensure adequate operational coverage.
- Conduct performance monitoring, coaching, and employee development initiatives to drive engagement and retention.
- Assist in managing client concerns, escalations, and operational requests, ensuring timely and effective resolution.
- Ensure compliance with HIPAA, CMS, company policies, and client-specific requirements.
- Partner with QA, Training, Workforce Management, HR, and other support teams to address operational and performance needs.
- Analyze operational data and identify opportunities for process improvement, productivity enhancement, and cost efficiency.
- Support new client transitions, process changes, and implementation of operational initiatives.
- Prepare and present operational reports, performance updates, and recommendations to the Operations Manager.
- Act as the Operations Manager’s representative or lead daily operations in their absence, as assigned.
- Promote a culture of accountability, continuous improvement, teamwork, and service excellence.
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