(URGENT, Entry Level) Service Desk Engineer

Service Desk Engineer

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
• Provide first level support to troubleshoot and solve technical problems
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems
• Prompt response to queries via voicemail / email / fax
• Accurate assessment/ resolution of problems
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
• Coordination for employee user account administration, activation, changes, and terminations
• Receive and answer all users' IT service request calls

Requirements:

• Min. Nitec in any disciplines
• With IT technical support experience or call centre experience is a plus
• Strong communication and customer service skills.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Location: South