Urgent Hiring - Customer Support Associate

Job Title: Customer Service Executive

If you are interested in joining our team, please share your resume at [email protected] or WhatsApp at 9311093328

Company: Policy Bazaar Insurance Brokers Pvt. Ltd.

Location: Sector 44, Gurugram

Employment Type: Full-time

Salary range: 2.5 - 4LPA, depending on relevant experience.

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

• Handle customer inquiries via phone, email, and chat.

• Provide detailed information about our products and services.

• Assist customers in making informed decisions about their insurance needs.

• Maintain accurate records of customer interactions and transactions.

• Resolve customer complaints in a professional and timely manner.

• Collaborate with team members to improve customer satisfaction.

Requirements:

• Experience: 0-4 years in customer service or sales.

• Excellent communication and interpersonal skills.

• Ability to handle high-pressure situations and resolve conflicts effectively.

• Basic computer skills and familiarity with CRM systems.

• Strong problem-solving abilities and attention to detail.

• High School Diploma and Bachelor's degree preferred.

Working Conditions:

• 6-day working week.

We do not conduct virtual interviews.