[URGENT HIRING] Operations Coordinator

Be the key link between residents, owners, and our operations team.

Role & Responsibilities

• Act as the main point of contact for owners and residents regarding property-related inquiries, complaints, or service requests.

• Coordinate and follow up with maintenance technicians, cleaning teams, and building management to ensure timely resolution of issues.

• Handle administrative tasks including, but not limited to:

  • Collection of maintenance fees and miscellaneous payments
  • Maintain and update work trackers and progress reports
  • Manage and submit all required documents and files to support the workflow process

• Liaise with landlords, tenants, and suppliers through proper correspondence (email, chat, phone).

• Support property inspection, maintenance, site viewing and handover processes by coordinating with the Sales team and Maintenance team.

• Prepare regular reports and updates on maintenance work, complaints, and operational matters for management review.

• Respond promptly to emergencies or incidents.

• Foster good relationships with residents, JMB (Joint Management Body), and all stakeholders.

• Carry out any additional duties as assigned by supervisor.

Qualifications:

• Excellent communication in Mandarin, English and Bahasa Malayu.
• At least 1 year in coordinating or customer service related position.
• Excellent coordination skills and high sense of responsibility.
• Able to thrive in a fast-paced environment. Strong time management skills with the ability to prioritize tasks and perform well under pressure.