URGENT IT ASSISTANT

About the Role:

We are seeking a skilled and motivated IT Support Assistant to join our team. The ideal candidate will provide technical support, maintain IT infrastructure, and ensure smooth day-to-day technology operations across the organization. This role involves troubleshooting hardware, software, and network issues, training users, and implementing cybersecurity and backup strategies.

1. Technical Support

• Provide technical assistance and support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve IT-related problems in a timely manner.
• Install, configure, and maintain computer systems and software.

2. User Training

• Conduct training sessions to educate users on IT procedures and best practices.
• Create user manuals and documentation to assist with problem resolution and system usage.

3. Network Management

• Assist in the setup, configuration, and maintenance of LANs and WANs.
• Monitor network performance and troubleshoot connectivity issues.

4. System Administration

• Administer and maintain servers, including user accounts, permissions, and access rights.
• Implement and maintain security measures to protect systems and data.

5. Hardware and Software Management

• Coordinate procurement, installation, and maintenance of hardware and software resources.
• Manage software licenses and ensure compliance with licensing agreements.

6. Data Backup and Recovery

• Implement and maintain data backup strategies to ensure data integrity and availability.
• Develop and test disaster recovery plans.

7. Cybersecurity

• Implement and monitor IT security measures to safeguard information and systems.
• Stay updated on the latest cybersecurity threats and best practices.

8. Collaboration

• Collaborate with other IT professionals and departments to implement projects and initiatives.
• Work with vendors to resolve hardware and software issues.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in troubleshooting hardware, software, and network issues.
• Knowledge of operating systems (Windows, Linux, etc.) and enterprise applications.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving abilities.
• Adaptability to changing technologies and a dynamic work environment.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person