Urgent!!! IT Support Engineer (L1 support)

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration and benefits
• Great career progression
• Location: West

Responsibilities:

• Provide first-level technical support to client users through onsite visits, telephone, email and remote support tools.
• Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and common peripherals.
• Support Microsoft Windows, Microsoft 365 applications, email, web browsers and other standard business software.
• Perform basic user-account support, including password resets, account unlocks, access checks and new-user setup, according to approved procedures.
• Diagnose common PC performance, software, printing and connectivity problems and provide timely resolution.
• Provide basic network support, including checking LAN and Wi-Fi connectivity, IP settings, network cables, ports, switches, access points and internet access.
• Assist with PC deployment, replacement, software installation, patching, antivirus checks and data migration or backup as assigned.
• Log all incidents and service requests accurately, record actions taken and keep users informed of progress.
• Escalate unresolved, recurring or higher-risk issues to L2 engineers, systems engineers, network engineers or vendors with complete troubleshooting information.
• Maintain asset records, equipment checklists, support documentation and simple user guides.
• Follow client security, safety, change-control and data-protection procedures at all times.

Requirements:

• Diploma in Information Technology, Computer Engineering or a related discipline; relevant ITE Nitec or Higher Nitec qualifications may also be considered.
• Preferably 2 - 4 years of working experience in an IT helpdesk, desktop support, field support or similar end-user support role.
• Candidates with strong practical experience and the right service attitude may be considered based on overall suitability.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation or equivalent are advantageous but not essential.
• Good knowledge of PC and laptop hardware, Windows desktop operating systems and common office applications.
• Basic understanding of TCP/IP, DHCP, DNS, LAN, Wi-Fi, network cabling, switches and access points.
• Basic experience with Microsoft 365, Outlook, user accounts and Active Directory is preferred.
• Familiarity with ticketing systems, remote-support tools, endpoint security or antivirus software is advantageous.
• Able to follow technical procedures, perform structured troubleshooting and document findings clearly.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to [email protected] with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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