URGENT! Process Development Associate

About the role

Process Development Associate role focused on consolidating and maintaining standardized operational procedures, process documentation, and organizational knowledge across client accounts.

Key responsibilities

• Consolidate SOPs, best practices, and onboarding materials into a single, structured knowledge repository
• Develop and maintain standardized SOPs, process maps, and operational playbooks per client
• Ensure version control, documentation accuracy, and audit readiness across all process documents
• Regularly review and update SOPs based on operational changes, audits, and feedback
• Track execution of operational processes and adherence to defined SOPs
• Analyze operational gaps, inefficiencies, and recurring issues
• Recommend and implement process improvements based on data and performance trends
• Support remediation plans for accounts with service or delivery issues
• Maintain dashboards and reports related to onboarding progress, process compliance, and operational health
• Track deviations, risks, and improvement areas and present findings to stakeholders

About you

• Minimum of 6 months proven experience in process development or related field
• Strong analytical skills with attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in process mapping tools and methodologies
• Ability to work independently as well as collaboratively in a team environment