Urgent Requirement For IP Operations Manager

Role & responsibilities

The IP Manager will be responsible for the overall management and smooth functioning of in-patient services, ensuring efficient patient flow, timely admissions and discharges, coordination among clinical and non-clinical departments, and delivery of a high-quality patient experience.

The role requires strong coordination with Doctors, Nursing, Billing, Insurance/TPA, Pharmacy, Diagnostics, Housekeeping, Dietary, Front Office, Medical Records, and other support departments to ensure seamless patient care and operational efficiency.

2. Key Responsibilities

A. In-Patient Operations

• Manage the day-to-day operations of all in-patient services.
• Ensure smooth and timely patient admission, bed allocation, transfer, and discharge processes.
• Monitor bed occupancy, bed availability, room allocation, and patient movement.
• Coordinate with nursing and clinical teams for effective utilization of beds.
• Ensure timely completion of discharge processes and minimize unnecessary delays.
• Monitor and resolve operational issues affecting patient flow.
• Ensure adequate coordination during interdepartmental and inter-unit patient transfers.

B. Patient Experience

• Ensure a high standard of patient and attendant experience throughout the hospital stay.
• Address patient and attendant concerns related to room allocation, services, delays, coordination, and other operational matters.
• Coordinate with concerned departments for timely resolution of complaints.
• Monitor patient feedback and identify opportunities for service improvement.
• Ensure professional communication and courteous behaviour by staff interacting with patients and attendants.

C. Coordination with Clinical Teams

• Coordinate closely with consultants, doctors, nursing teams, and allied healthcare departments.
• Facilitate smooth communication between clinical and support departments.
• Follow up on pending investigations, procedures, consultations, and other patient-related requirements.
• Escalate critical operational issues to the concerned HOD/Administrator promptly.
• Support the clinical team in ensuring continuity and timely delivery of patient services.

Preferred candidate profile

• Degree or Post Graduation in Hospital Administration (MHA), Healthcare Management (MBA), or related fields.
• Experience: 3 to 10+ years in hospital operations and inpatient care management.
• Skills: Strong communication, team leadership, conflict resolution, and familiarity with Hospital Information Systems

Interested candidates can share their profiles to [email protected]