Urgent Response Service Coordinator - Contract

Resources for Exceptional Children and Youth – Durham Region

requires

Urgent Response Service (URS) Coordinator for both Haliburton, Kawartha, Pine RIdge (HKPR) and Durham Region service areas

Contract up to 12 months with possibility of extension

As an Urgent Response Service (URS) Coordinator, you will provide timely, person-centered support to children and youth with Autism and their families. You will assess eligibility for the Urgent Response Service, guide families in accessing appropriate support, develop, monitor, and evaluate individualized service plans. Work collaboratively with families and community service delivery partners, to ensure coordinated service delivery and positive outcomes for children and youth and families.

Responsibilities:

• Screening and determining eligibility for the Urgent Response Service.
• Providing service navigation and referrals to appropriate community resources.
• Gathering and maintaining comprehensive information to support effective service delivery.
• Developing, implementing, monitoring, and updating individualized URS plans.
• Coordinating services and fostering a collaborative experience for children, youth, and families.
• Building strong partnerships with community agencies and URS Service Providers.
• Acting as a liaison and advocating within the community.
• Maintaining accurate documentation and supporting agency policies and objectives.
• Demonstrating strong communication, collaboration, and problem-solving skills.
• Participating in ongoing professional development and continuous learning.
• Performing other related duties as required.

Qualifications:

• Undergraduate degree or diploma in social sciences or related field. Diploma in relevant field with comprehensive experience may also be considered.
• Minimum of 5 years’ experience in the children’s service system.
• Extensive knowledge of the range of support services available to children and their families in Durham Region and beyond.
• Ability to assess needs of a client and make sound judgments to coordinate appropriate and meaningful activities and/or supports.
• Demonstrated ability to effectively support families experiencing significant emotional distress, systemic barriers and identify risk situations requiring prompt action.
• Exceptional leadership, team facilitation, conflict management, negotiation, and mediation skills that support the development and maintenance of good working relationships.
• Good case management/service coordination and organizational skills to support planning for client services.
• Ability to work independently and participate as a team member.
• Apply strong communication skills across a range of audiences and settings (written, verbal, listening and non-verbal), adapting approach and tone with sound judgement and maintaining composure in high-pressure or sensitive interactions.
• Willingness to work flexible hours as required.

Why work for us?

• Competitive Group Insurance, Health and Dental benefits
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP), a defined benefit plan
• 15 days’ vacation for the year- prorated based on date of hire
• Two (2) wellness days and flexible work week
• Competitive salary starting at $63,024, increasing at 6 months to $66,163.50
• Positive work culture with active social committee
• Progressive professional development for each employee
• A flexible hybrid work environment, with a mix of office, community, and remote work
• A flexible work support allowance to support your remote work across home and community settings
• An employee directed professional development allowance to support your ongoing growth

If this opportunity feels like a fit for you, we encourage you to submit your resume and cover letter to [email protected] referencing “Urgent Response Coordinator Position and the area Durham or HKPR” in the subject line. This position will remain open until the right candidate is identified to join our team and work alongside our families and community partners.

NO TELEPHONE CALLS

We thank all applicants for their interest in this opportunity. Only candidates selected for further consideration will be contacted. All applicants are reviewed by members of our hiring team, and artificial intelligence is not used in the screening of candidates.

Resources for Exceptional Children and Youth – Durham Region conditions of employment include but are not limited to successful Criminal Record Check with Vulnerable Sector Screening and completed Pre-Employment Medical certificate.

Resources for Exceptional Children and Youth – Durham Region values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you have accessibility needs and require alternative formats or other accommodations throughout this process, please contact [email protected].

Job Type: Fixed term contract

Pay: From $63,024.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Work Location: Hybrid remote in Ajax, ON L1S 3M4