US Account Manager - NYC Based

The Role

As Account Manager, you will become the trusted advisor for a portfolio of strategic customers across the United States.

Your mission is to ensure customers fully leverage the Coptis platform, maximize user adoption, identify expansion opportunities, and contribute to long-term customer satisfaction and retention.

Working closely with R&D teams, Regulatory departments, and business stakeholders, you will help customers unlock the full value of a powerful and technically sophisticated software platform.

Responsibilities:

• Manage a portfolio of strategic US customers.
• Build trusted relationships with key stakeholders.
• Ensure customers successfully adopt and maximize the value of the Coptis platform.
• Organize regular business reviews and customer success plans.
• Identify upsell and cross-sell opportunities.
• Present and promote new product modules and capabilities.
• Deliver customer training sessions and best-practice workshops.
• Monitor customer health and proactively mitigate risks.
• Collaborate with Sales, Support, Product, and Professional Services teams to ensure customer success.
• Maintain accurate account information and opportunity tracking in CRM.

What We’re Looking For

Required

• 3–5+ years of experience in Account Management, Customer Success, or Consulting within a B2B SaaS environment.
• Experience managing US enterprise & SME customer relationships.
• Experience within the cosmetics industry is mandatory.
• Strong ability to explain complex software to both technical and non-technical audiences.
• Excellent communication and relationship-building skills.
• Dynamic, proactive, autonomous, and customer-oriented.
• Comfortable challenging customers and driving change when needed.
• Excellent written and spoken English.

Nice to Have

• Previous experience selling or using Coptis software.
• Experience delivering software training.
• Knowledge of cosmetic R&D, formulation, or regulatory workflows.

How Success Will Be Measured

• Net Revenue Retention (NRR): Drive customer growth through renewals, upsell, and cross-sell opportunities across your portfolio.
• Customer Adoption: Increase product adoption by ensuring users fully leverage the Coptis platform through onboarding, training, and ongoing engagement.

Why Join Coptis?

• Join the global leader in cosmetic R&D software.
• Build long-term partnerships with leading beauty companies.
• Play a strategic role in customer success and business growth.
• High autonomy and direct impact on customer satisfaction and retention.
• Collaborative international environment.
• Competitive salary with performance-based bonus.

Interview process

• HR Screening interview (15min)
• 1st Interview with CRO (45min)
• Business Case (at home)
• Business case Review with CRO (30min)
• Meet some US team members (45min)