US Credentialing Support

Job Title: US Credentialing Support/ Contractor Care

Location: Hybrid – 4x per week onsite at Ayala Avenue, Makati

Work Hours: Flexible to US Time Zones (PST, MST, CST, EST)

We’re looking for a dedicated US Credentialing Specialist to join our team onsite in Makati!

About the Role:

We’re seeking a detail-oriented and people-focused US Credentialing to support our US-based workforce. This role ensures a smooth onboarding experience, ongoing assignment support.

Key Responsibilities:

Assignment Management & Engagement:

• Act as the primary point of contact for all contingent healthcare workers throughout their assignments.
• Provide support and resolution for issues related to pay, benefits, HR, or employee relations by coordinating with internal departments.
• Assist with expiring credentials and manage yearly compliance renewals.
• Communicate end-of-assignment information and complete offboarding tasks.
• Deliver job performance coaching and counseling to help reduce attrition and improve worker satisfaction.
• Track and manage contract renewals, assignment extensions, and performance evaluations.
• Use the ATS system (Job Diva) to document updates, generate reports, and maintain accurate records.
• Share insights and feedback with internal teams to improve candidate experience and operational efficiency.
• Conduct check-ins during the first two weeks of assignment to ensure smooth integration and clarity on timesheets, pay stubs, and systems access.
• Review healthcare providers' educational background, licensure, and certifications for compliance with regulatory standards (e.g., Joint Commission).
• Maintain and track credential records, expiration dates, and required renewals.
• Monitor and support continuing education and training requirements during assignments.

Qualifications:

• Must have experience with US Employee support

• Excellent English communication and interpersonal skills

• Prior experience in employee engagement or assignment management

• Proficiency with ATS tools (e.g., Job Diva) is a plus

• Ability to work onsite in Ayala Avenue, Makati

• Flexibility to operate across multiple US time zones