US Customer Care Dispatch Agent I

Grupo empresarial COSEA busca US Customer Care Dispatch Agent I en Colli Urbano - Zapopan, Jalisco

US Customer Care Dispatch Agent I

Job Title: US Customer Care Dispatch Agent I

Job Type: Full-time (Hybrid)

Location: Guadalajara, Jal.

Salary: $15,000 $18,000.00 MXN Gross / Month

About the Role:

Join our team at CARESTREAM as a US Customer Care Dispatch Agent I! You will play a pivotal role in coordinating field service technicians, scheduling service events, and ensuring high levels of customer satisfaction for our US clientele.

Key Responsibilities:

• Dispatch and assign service calls to field engineers based on customer urgency and geographical locations.
• Monitor ticket queues to ensure SLA compliance and resolution tracking.
• Communicate with clients, technicians, and internal teams regarding appointment schedules.
• Log all interactions and update ticket status accurately in the CRM system.

Requirements:

• Advanced / Fluent English proficiency (written and spoken).
• Bachelor's degree (undergraduate) or high school diploma.
• Up to 2 years experience in customer support service.
• Dispatch, or call center operations is a plus.
• Proficiency in customer service platforms (SAP & C4C systems) and MS Office.
• Strong problem-solving ability and composure under fast-paced scenarios.
• Schedule flexibility within a 18x7 shift coverage of 8 hrs shifts.

Benefits & Compensation:

• Base Salary: $15,000 $18,000.00 MXN Gross / Month
• Annual Variable Performance Bonus
• Food Vouchers
• Savings Fund
• Major Medical & Life Insurance & Dental Plan.
• Above the law Christmas Bonus.
• Vacations as stated by law + above the law vacation Premium.
• Pension Plan.
• Hybrid Work Model & Paid Leave Programs.

Este empleo viene de Talenteca.com:
https://www.talenteca.com/anuncio?j\_id=6ac400815800003000743628&source=indeed