US Customer Service Agent - Back Office

• Job Description: Answers questions to providers related to Benefit Plans, Claims and related topics

• To communicate effectively for additional information as needed by providers

• Perform accurate data entry

• Perform eligibility and benefit verification

• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

• Responsibilities: Answers questions to providers related to Benefit Plans, Claims and related topics

• To communicate effectively for additional information as needed by providers

• Perform accurate data entry

• Perform eligibility and benefit verification

• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

• Qualifications: Good computer navigation skills

• Typing speed of 30 Words per Minute with 95% Accuracy

• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Ability to work and collaborate effectively with internal customer

• Preferred knowledge of medical terminology

• Preferred ability to make sound decisions under the direction of Supervisor

• Preferred ability to analyze and resolve problems with minimal supervision

• Ability to navigate multiple systems and applications

• Ability to produce high quality outcomes in a highly productive environment.

• Ability to make sound judgments based on available information.

• Excellent written and oral communication skills

• Strong critical thinking skills and attention to detail

• Experience in using email and Web-enabled applications

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets