PA Transport, LLC.

We are a fast-growing 4PL/3PL provider offering Managed Transportation (freight brokerage) services across the US.
We're looking for an experienced Account Manager to lead day-to-day operations and own customer relationships within our US freight brokerage division. This isn't a support seat. You'll run a book of accounts, grow them, and be accountable for the numbers behind them.
Roles &amp; Responsibilities
Account Leadership
<ul>
<li>Own and manage a portfolio of customer accounts as the primary point of contact</li>
<li>Grow existing accounts: identify new lanes, added volume, and service expansion opportunities</li>
<li>Lead recurring account reviews with customers covering performance, pricing, and upcoming needs</li>
<li>Handle escalations end to end and keep customers ahead of problems, not reacting to them</li>
</ul>
Operations
<ul>
<li>Direct daily brokerage operations: carrier booking, load coverage, tracking, and exception management</li>
<li>Build and maintain a reliable carrier network on your lanes, negotiating rates that protect margin</li>
<li>Own TMS data integrity for your accounts (entries, statuses, documentation)</li>
<li>Oversee carrier invoice review, POD collection, and clean handoff to billing, resolving discrepancies before they hit the customer</li>
</ul>
KPI Ownership
<ul>
<li>Own account-level KPIs: on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy</li>
<li>Report performance trends internally and flag at-risk accounts early with a plan, not just a warning</li>
</ul>
Requirements
<ul>
<li>5+ years of US-based logistics / freight brokerage / freight forwarding experience, with direct account management or customer-facing ownership</li>
<li>Proven track record managing carrier relationships and negotiating rates</li>
<li>Excellent English communication skills. This role lives on the phone with carriers and customers, and the relationships you build are the product.</li>
<li>Strong TMS proficiency and sharp attention to detail</li>
<li>Comfortable owning outcomes, not just tasks</li>
<li>Working Pacific Time hours</li>
<li>Reliable internet and a quiet remote work setup</li>
</ul>
Who should apply
We're looking for an A player, If you have US logistics experience, can run accounts like they're your own business, and want to align with a motivated, lean team growing a startup, this is the place. You'll have room to expand your role, take on leadership responsibility as we scale, and directly shape how this division grows.
Job Type: Full-time
Pay: ₹200,000.00 - ₹300,000.00 per month
Application Question(s):
<ul>
<li>Do you have US domestic spot market experience?</li>
<li>Do you have experience using platforms like DAT and Truckstop?</li>
<li>Please share a quick audio introduction about your US freight experience</li>
</ul>
You can use <a href="https://vocaroo.com/" rel="nofollow noopener" target="_blank">https://vocaroo.com/</a> for your audio recording and share the link
Work Location: Remote

US Freight Broker - Experienced (Freight Operations)

US Freight Broker - Experienced (Freight Operations)

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