US HR Onboarding

Roles and Responsibilities :

• Manage international calls from clients across various time zones, ensuring timely resolution of queries and issues.
• Process customer requests, resolve complaints, and provide accurate information to customers in a professional manner.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• Fluent English language skills (written & spoken).
• Experience in an International Call Center or BPO environment preferred.
• Strong communication skills for effective interaction with customers over phone/email/chat.
• Ability to work on rotational shifts including night shifts.