U.S. INTERPRETER - TALENT

Description

GLOBO is looking for US-based qualified interpreters who want to help their community while enjoying a flexible work arrangement such as telephonic interpreting (TI), video interpreting (VRI), and/or On-site interpreting.

You must permanently reside in the United States to be considered for this role.

This is a domestic position; therefore, you will either travel to the client's sites to staff face-to-face interpreting assignments and/or work from your home office when providing remote interpreting service.

About the role:

As a US-based GLOBO Interpreter, you need to:

• Represent GLOBO during on-site encounters with the clients.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
• Answer all client calls professionally, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and strive to provide legendary customer service, even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.

Technical Requirements for Remote Work (TI/VRI) are:

• High-speed wired internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• A noise-canceling quality headset.
• Computer/laptop device.
• Webcam.
• HIPAA-compliant workspace area with good lighting.

Your Background and Experience:

• Complete fluency in English in addition to your mother tongue.
• Depending on the language pair, 2+ years of documented professional interpreting experience is desired.
• Excellent cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Medical terminology knowledge and the ability to reference medical glossaries during interpreting.
• Training Program in the interpreting and/or language industry is a plus.
• You must adhere to consent to submit a copy of your criminal background report/clearance in the onboarding process.

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