US Onboarding Associate

Goal of Position: We are looking for a proactive and client-centric US Client Onboarding Executive to lead and

manage the onboarding process for our U.S.-based clients. This role ensures a smooth and efficient transition from

signed contract to full implementation, acting as the primary point of contact during the onboarding phase. The

ideal candidate combines strong coordination skills with exceptional communication and a deep understanding of

client needs.

Duties:

• Good Organizational skills, attention to details, excellent communications abilities.
• Serve as the main point of contact for talent during the onboarding process.
• Issue and process onboarding paperwork for new hires, ensuring 100% compliance with client-specific

documentation.

• Follow up with candidates to ensure timely completion of all the paperwork and I-9 verification
• Collect and verify new hire documentation (I-9, W-4, direct deposit forms, identification, etc.).
• Review and verified employment documents, I-9s, licenses, and certifications using Crimcheck and Nursys
• Review the paperwork after completion and update the onboarding tools as per the requirement
• Handle sensitive candidate information with confidentiality and professionalism
• Escalate any delays, discrepancies, or issues in real time to ensure timely resolution

Skills/Qualifications:

• 1+ years of work experience as a US Onboarding
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Ability to work successfully and professionally with all levels of employees and management.
• Ability to understand basic technical concepts and explain them in simple terms.
• Quick learner.
• Ability to troubleshoot, identify improvements, and make simple decisions independently.
• Strong attention to detail with ability to prioritize and handle multiple tasks at once.
• Strong team player with a results driven approach and who can work with limited guidance.
• Energetic person with strong interpersonal and communication skills, including active listening