US Outbound Voice Process

Inside Sales Executive Outbound (US Process)

Department: US Outbound Sales Opener (Cold Calling / Lead Generation)

Location: Mohali, Punjab On-site / Office-based

Experience: Minimum 1 year in outbound sales, cold calling, or appointment setting.

Incentives - (up to 15,000/month)

Quarterly Earning potential as Bonus + Incentives - (up to 40,000/quarter)

Working Days: 5 days/week with rotational offs

English Level: Advanced

About the Role-

As an Opener, you are the first voice a US homeowner hears every appointment on the calendar starts with your call.

Your one job is a qualified, live transfer to an SDR (Appointment Setter). You'll spark interest, confirm basic fit, and hand the homeowner off warm, informed, and ready for the next conversation.

This is a high-volume, high-skill calling role. Solar prospects are more sceptical and better-informed than a typical cold-call lead, so the role demands sharp objection handling and disciplined compliance, not just call volume.

Key Responsibilities

• Outbound Calling: Make a high volume of outbound calls to US-based prospects daily, using approved scripts, tonality, and pacing.
• Prospect Engagement & Qualification: Qualify prospect interest within the first 3090 seconds of the call.
• Objection Handling: Handle common objections confidently and professionally, adapting tone and approach in real time rather than relying solely on scripted responses.
• Warm Transfers: Warm-transfer qualified leads to the Appointment Setting team in real time, with an accurate handoff summary.
• KPI Ownership: Consistently meet or exceed targets for call volume, qualified transfers, talk time, Appointments booked, Quality and conversion rate.
• CRM Discipline: Log every call outcome accurately and immediately in the CRM.
• Coaching Participation: Attend daily coaching, feedback sessions, and role-plays, and apply feedback on the next call.
• Log Accurately: Capture call outcomes and qualification details in the CRM immediately and honestly.
• Hit the Scoreboard: Consistently meet daily and weekly KPI targets
• Show Up for Coaching: Attend mandatory pre-shift huddles and daily coaching, and apply feedback on the very next call.

Required Experience & Skills-

Experience

• No Freshers, Minimum 1 year in outbound sales, telemarketing, cold calling, or appointment setting. Prior experience in credit card collections, retentions, or insurance cold-calling experience is a strong plus. Graduates with exceptional English and sales aptitude is a prerequisite.

Communication

• C1-level English: strong grammar, clear pronunciation, and the confidence to hold a natural, persuasive conversation with a US customer not just read a script.

Core Sales Skills

• Strong, adaptable objection handling able to listen for the real concern behind a no and respond credibly, not just recite a rebuttal line.
• Ability to stay focused and composed in a fast-paced, KPI-heavy, high-rejection environment.
• Coachable and disciplined applies feedback immediately and consistently.
• Ability to multitask and think quickly during live calls.
• Demonstrated ability to stay composed and persuasive under repeated rejection.
• Comfortable navigating skepticism specific to solar (pricing, past bad experiences, “too good to be true” savings claims, roof concerns).

Soft Skills

• Conflict management, patience, and empathy.
• Active listening and a problem-solving mindset.
• Ownership mentality — treats KPIs as personal targets, not just numbers to hit.
• Coachable and disciplined — applies feedback from daily huddles immediately.