US Payroll Service Desk Support - Night shift

Job Summary

We are looking for a detail-oriented US Payroll Analyst (L2) to support payroll operations by handling payroll-related tickets, employee queries, and issue resolution. The ideal candidate should have hands-on experience in US payroll processes, exposure to payroll ticketing tools, and the ability to investigate and resolve payroll issues within defined SLAs.

The role requires strong analytical skills, excellent customer service, and the ability to collaborate with Payroll, HR, Finance, and other stakeholders to ensure accurate and timely resolution of payroll-related concerns.

Contact ;- Bharani HR - 7695999758

Whatsapp your resume to 7695999758 - Bharani HR

Key Responsibilities

• Handle payroll-related tickets received through ServiceNow, Jira, Zendesk, Salesforce, Workday Help, or similar ticketing platforms.
• Investigate and resolve payroll queries within agreed Service Level Agreements (SLAs).
• Support employees, managers, HR, and Finance teams with payroll-related inquiries.
• Review payroll transactions and identify discrepancies in earnings, deductions, taxes, benefits, and timekeeping.
• Perform root cause analysis for payroll issues and recommend corrective actions.
• Escalate complex payroll issues to senior payroll specialists or payroll leads when required.
• Maintain accurate documentation of case resolutions and knowledge articles.
• Ensure compliance with company payroll policies and US payroll regulations.
• Assist in payroll validations and post-payroll reconciliation activities.
• Monitor ticket queues and ensure timely updates to stakeholders.
• Participate in continuous improvement initiatives to reduce recurring payroll issues.
• Support payroll audits by providing required documentation.

Contact ;- Bharani HR - 7695999758

Whatsapp your resume to 7695999758 - Bharani HR

Required Skills

• 35 years of experience in US Payroll Operations.

• Experience working with payroll ticketing or case management tools.

• Understanding of US payroll fundamentals including:

• Payroll cycles

• Earnings and deductions

• Taxes

• Garnishments

• Direct deposits

• Time & Attendance

• PTO

• Off-cycle payroll

• Familiarity with payroll systems such as ADP, Workday Payroll, UKG, Ceridian Dayforce, Oracle Payroll, or SAP Payroll.

• Strong problem-solving and analytical skills.

• Excellent written and verbal communication skills.

• Ability to prioritize multiple tickets while maintaining SLA compliance.

• Good knowledge of Microsoft Excel.

Contact ;- Bharani HR - 7695999758

Whatsapp your resume to 7695999758 - Bharani HR

Preferred Qualifications and Requirements

• Exposure to ServiceNow or similar ticket management platforms.
• Experience supporting large US employee populations.
• Knowledge of payroll compliance and audit practices.
• Location: Chennai (Candidates must be willing to relocate)

Key Competencies

• Customer Focus
• Attention to Detail
• Accountability
• Time Management
• Analytical Thinking
• Collaboration
• Ownership
• Continuous Improvement

Contact ;- Bharani HR - 7695999758

Whatsapp your resume to 7695999758 - Bharani HR