US Payroll Specialist

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The US Payroll Specialist is responsible for supporting accurate and timely payroll processing for a large U.S.-based workforce while ensuring compliance with federal, state and local payroll regulations.

Operating within a Global Business Services environment, this role supports payroll operations through data validation, transaction processing, issue resolution and cross-functional collaboration. The position contributes to payroll accuracy, compliance and a positive associate experience by delivering high-quality payroll support and service.

What you'll do

• Process payroll transactions including earnings, deductions, adjustments and tax updates in alignment with payroll policies and procedures
• Validate payroll and timekeeping data by reviewing reports, identifying discrepancies and escalating issues as appropriate
• Support payroll processing activities for multi-state U.S. payroll operations while maintaining high levels of accuracy
• Assist with off-cycle and manual payroll payments by validating supporting documentation and required approvals
• Research and resolve associate payroll inquiries related to pay, taxes, deductions and timekeeping through ServiceNow or similar case management systems
• Maintain accurate timekeeping records by entering historical corrections and updates within UKG or related workforce management systems
• Generate pre-payroll and post-payroll reports to support audits, reconciliations and operational reviews
• Prepare ad hoc payroll reports and data extracts to support business requirements and decision-making
• Collaborate with Human Resources, Finance and Workforce Management teams to resolve payroll-related issues and ensure process continuity
• Follow established payroll controls, financial compliance requirements and processing deadlines
• Protect confidential payroll and employee information through secure data handling practices
• Support continuous improvement initiatives that enhance payroll accuracy, efficiency and service delivery

Experience

• 1–2 years of U.S. payroll processing experience in a shared services, business process outsourcing or multi-state payroll environment required
• Knowledge of U.S. payroll regulations, tax withholding requirements and payroll processes required
• Workday Payroll experience required
• UKG Time and Attendance experience required
• Knowledge of Microsoft Excel for payroll reconciliation, reporting and data validation required
• Experience in a global or matrixed Human Resources operations environment preferred
• Knowledge of ServiceNow or similar ticket management systems preferred

Education

• Bachelor's degree in Business Administration, Finance, Accounting or a related field required

Certifications

• Fundamental Payroll Certification (FPC) – PayrollOrg preferred

Skills

• Proficiency in Microsoft Excel including pivot tables, formulas, filtering, sorting and VLOOKUP functions
• Ability to analyze and validate payroll and timekeeping data with a high degree of accuracy
• Strong attention to detail and commitment to data integrity
• Knowledge of payroll concepts including gross pay, net pay, tax withholdings, deductions, benefits, pay periods and Form W-2
• Ability to follow standard operating procedures and maintain compliance in a highly regulated environment
• Effective written and verbal communication skills
• Strong problem-solving and issue-resolution capabilities
• Ability to manage multiple priorities and meet payroll processing deadlines in a high-volume environment
• Proficiency in Microsoft Word and other business productivity applications
• Accurate numeric data entry skills and basic mathematical aptitude

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.