US Service Agent

Customer Service

The Objectives of the Company’s US Service Agent is to help customers with issues and questions, give customers information about products and services, and process returns. By helping customers understand the product and answering questions about their concerns, the position is often “the voice” of the company and must properly present themselves as a brand ambassador and project the company values, company brand, and company vision through actions and communication.

The US Service Agent must maintain a solid customer relationship by handling questions and concerns with speed and professionalism via phone, email, and CS electronic systems. This includes resolving customer complaints, managing customer database records, and drafting status reports on customer service issues. Additionally, the US Service Agent is responsible for coordinating, facilitating, and managing the return merchandise authorization (RMA) process and record keeping.

TASKS:

· Coordinate and manage customer support procedures

· Answering phones, emails, electronic customer service applications

· First to answer phones, check voicemails, respond to support requests, and forward non-CS items to the appropriate personnel

· Assisting customers with service issues and products questions

· Coordinating shipping of product or part replacements

· Managing/tracking/recording/maintaining CS tickets

Coordinate and manage RMA procedures:

· Accepting returned packages, examining products for quality assessment

· Disassemble products, recycle materials, pack & stack recyclables

· Organize and track B-products, spare parts, and damaged items

· Processing product returns for B2B & B2C orders

Miscellaneous Warehouse Tasks:

· Assistance through various responsibilities and tasks as needed

· Product reworks, repacking, relabeling, etc.

· Product picking, packing, shipping as needed

· Assist with inventory counts and product organization

· Breakdown cardboard and recyclables

SKILLS:

· Computer parts and hardware knowledge

· Microsoft Outlook and Excel

· Adept use of various operating systems (Windows, macOS), hardware, and basic networking concepts.

· The ability to systematically identify the root cause of hardware or software issues and implement effective solutions.

Join us in delivering top-tier customer support that keeps our technology running smoothly! Your enthusiasm for technology combined with your dedication to customer service will make a real difference in our organization’s success.

Job Type: Full-time

Benefits:

· Dental insurance

· Health insurance

· Paid time off

Work Location: In person

Join us as a US Service Agent if you’re motivated by delivering justice through precise document service while enjoying a role that values professionalism, independence, and integrity!

Pay: $30,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person