US Voice Customer Support Expert

Your key responsibilities would be:

• Professionally manage inbound and outbound international customer calls
• Ensure compliance with company policies and procedures during all customer interactions
• Execute assigned tasks in line with the latest work instructions and process updates
• Troubleshoot and resolve customer issues effectively and efficiently
• Achieve daily productivity and quality targets consistently
• Accurately document all customer interactions in the designated platform
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc
• Ensure compliance with data integrity guidelines and the companys information security policies

Skills & Experience:

• Have at least 2 + years of prior international call center experience
• Having prior healthcare domain experience (with focus on the payer or administrative side would be anadded advantage) - Preferrable
• Should have excellent communication skills, active listening skills, good typing and MS office proficiency
• Open to work in US shift (India night shift)
• Open to work from office (all days)
• PUC/ Diploma/graduate

Shift Timings: US Shifts (Night Shift)
Work Mode: 100% Work from Office

Work Days: Monday through Friday (Saturday and Sunday are weekly offs)
Work Location: Manyata Tech Park, Nagavara, Bangalore