User Access Administrator (Helpdesk)

User Access Administrator (Multiple Headcount Availability)

Job Description

• Process user access requests, modifications, and de-provisioning via ServiceNow or ticketing systems.
• Administer user accounts across Active Directory, Sailpoint, Microsoft 365, and enterprise applications.
• Troubleshoot and resolve user access issues while meeting SLA requirements.
• Support user onboarding, transfers, offboarding, and access recertification activities.
• Maintain accurate documentation and escalate complex issues when required.

Job Requirements

• At least a Diploma in related field.
• Minimum 2 years' experience in IAM Operations, User Access Administration, or Service Desk.
• Experience with Sailpoint, CyberArk, OKTA, Active Directory, Microsoft Entra ID, and ServiceNow (or similar ticketing systems).
• Familiar with IAM or user access administrative processes and enterprise application access management.
• Strong attention to detail, communication, and good in communication.
• Malaysian applicants only.

Why Join? / Perks of this role

• Work with a global team and collaborate with colleagues from different countries and cultures.
• Gain international exposure while working from Malaysia.
• No shift work required, allowing for a more consistent and predictable work schedule.
• Work based on Malaysian working hours and timezone.
• Opportunity to work with a Fortune 500 company and gain experience in a well-established global organisation.
• Exposure to enterprise-level IT and security environments, supporting global users and business operations.
• Build valuable experience in Identity & Access Management (IAM) within a multinational environment.
• Work with international stakeholders and teams, providing opportunities to strengthen your communication and stakeholder management skills.
• Career growth opportunities within a global and structured corporate environment.
• Gain exposure to global processes, standards, and best practices.
• Monthly Transportation Allowance provided.

For those who have what it takes, please apply online or sent in your profile to:
Consultant: Lara
Tel: 07-•••• 228
For more job opportunities, please visit https://www.brightprospect.com.my/jobs/?display=list

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