User Collaboration Specialist

e&e is seeking a User Collaboration Specialist for a hybrid contract opportunity in Harrisburg, PA!

We are seeking a skilled User Collaboration Specialist to design, implement, maintain, and support analog and IP telephony systems, video conferencing, and audiovisual (AV) capabilities across multiple campuses and remote sites. This role will focus on ensuring seamless telecommunications and collaboration solutions, working closely with end-users to troubleshoot issues and deliver effective resolutions. The ideal candidate will have extensive experience with Cisco Enterprise Phone systems, AV/VC technologies, and a proactive approach to optimizing communication platforms.

Responsibilities:

• Design, plan, install, configure, maintain, and support hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.
• Deploy, configure, and maintain AV/VC system hardware and software, including Webex Boards/Room Kits, VC codecs, and AMX control systems.
• Administer and maintain software for analog and IP telephony systems.
• Analyze and enhance AV systems and video conferencing solutions to meet current and future needs.
• Develop and maintain Cisco UCCX scripts to automate operations and support multiple Help Desk call flows.
• Configure, maintain, and support Enterprise Fax Server solutions integrated with IPT infrastructure.
• Support the interaction between IPT systems and proprietary security camera/door buzzer systems.
• Manage trouble tickets through the IT application, ensuring timely resolution.
• Coordinate with third-party vendors and telecom carriers to facilitate system support and changes.
• Provide end-user training on AV, VC, and enterprise phone systems.
• Administer and support a Webex-hosted service and on-premises infrastructure, including user account management and training.

Requirements:

• Proven experience with Cisco Enterprise Phone systems.
• Hands-on experience with AV/VC technologies such as Webex Boards, VC codecs, and AMX systems.
• Strong knowledge of analog and IP telephony design, configuration, and maintenance.
• Experience developing and maintaining Cisco UCCX scripts.
• Ability to troubleshoot and resolve complex telecommunication and AV system issues.
• Strong vendor management and communication skills.
• Ability to deliver end-user training effectively.
• Satisfactory completion of a criminal background check.

No C2C