User Engagement Support Analyst

Overview

Black Canyon Consulting (BCC) is seeking a Scientific User Engagement Expert to support NLM external UMLS user-engagement activities designed to understand user use cases, needs, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity. The position provides execution and analytical support to the User Engagement Lead and helps document how UMLS and related Health Data Standards are used across the broader Health IT ecosystem.

If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!

Responsibilities

• Support recruitment and coordination of external UMLS users and other participants, including outreach, scheduling, confirmations, and follow-up.
• Assist with preparation and facilitation of interviews, listening sessions, and other user-engagement activities.
• Capture accurate notes and document use cases, user feedback, needs, dependencies, challenges, and follow-up questions.
• Organize and analyze engagement findings and assist in synthesizing recurring themes, patterns, and potential opportunities for improvement or modernization.
• Maintain engagement records, participant tracking, schedules, supporting materials, and other project documentation.
• Provide additional engagement and analysis support as needed under the direction of the User Engagement Lead.

Experience: Required Knowledge / Skills

• Experience supporting user research, stakeholder engagement, interviews, focus groups, listening sessions, or comparable activities.
• Strong organizational, note-taking, analytical, and written communication skills.
• Ability to coordinate multiple participants and activities and work effectively with technical user communities.

Preferred Knowledge / Skills

• Familiarity with UMLS, biomedical terminology, Health IT data standards, or related health data products.
• Experience engaging informaticians, developers, data users, researchers, terminology professionals, or other technical communities.

Education

BS-level education in a relevant field or equivalent experience.

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. We offer a competitive salary commensurate with experience.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!