User Experience Designer

Job Summary

Summary of This Role Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience.

Responsibilities

• Assists with UX Strategy by providing an understanding of vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire.
• Performs appropriate research method needed which could include usability testing, basic audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups, performs the research, analyses the results.
• Assists with the definition of the patterns, navigation, structure and hierarchy by creating user stories and scenarios, basic process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams.
• Assists with the design of the user experience through participating in the design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, assisting with user design patterns and style guides. Works towards ensuring design is in line with accessibility guidelines to ensure compliance.

Minimum Qualifications

• Bachelors Degree
• Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree
• Typically Minimum 3 Years Relevant Exp
• Assisting in researching and designing user experience solutions

Preferred Qualifications

• Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field
• Assisting in researching and designing user experience solutions within the Financial Industry
• CUA

Desired Skills and Capabilities

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Figma or Adobe XD), and other design tools (Adobe Creative Suite)
• Programming Languages - CSS3, HTML5, responsive design.
• Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance

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