User Experience Executive

User Experience Executive (Admin)

The User Experience Executive works under the supervision of the Pastor-in-Charge to enhance the experience of people engaging with Fairfield Methodist Church (FFMC), both physically and digitally.

The role works closely with pastoral staff, ministry leaders and volunteers to understand their communication and engagement needs, and to use

digital marketing, social media, content creation, writing and editing

to strengthen ministry engagement and outreach.

Key Responsibilities

Digital Marketing & Social Media

Develop and implement digital marketing and social media strategies to support FFMC ministries, programmes, events and outreach

Manage FFMC’s social media platforms, including Facebook, Instagram, Telegram and other relevant platforms

Develop content calendars, campaigns and engaging digital content

Monitor digital engagement and analytics and recommend improvements

Content Creation & Communications

Write, edit and proofread content for websites, social media, newsletters, announcements and ministry materials

Create engaging and audience-appropriate content, including stories, posts, short-form videos and promotional materials

Work with ministries to communicate their programmes and activities clearly and effectively

Help communicate and celebrate what God is doing through FFMC and its ministries

Website & Digital Experience

Maintain and update FFMC’s website and relevant digital platforms

Ensure information is accurate, current, accessible and easy to navigate

Review the digital user journey and recommend improvements to enhance engagement

Monitor website analytics and user behaviour

Ministry & Community Engagement

Work with assigned ministries to understand their communication and engagement needs

Advise ministries on appropriate communication channels, messaging and digital marketing approaches

Develop campaigns to encourage participation in FFMC programmes, events and outreach

Explore digital and hybrid approaches to community engagement and evangelism

Collaboration & Resources

Work collaboratively with pastoral staff, ministry leaders, volunteers and other stakeholders

Coordinate with designers, photographers, videographers and other external resources when required

Develop simple communication templates and resources to support ministries

Build and coordinate a pool of volunteers to support digital communications and user experience

Undertake other duties as assigned by the Pastor-in-Charge

Requirements

Minimum 2 years’ experience in

digital marketing, communications, social media, content creation or a related field

, preferably in a church, non-profit or business environment

Diploma or degree in marketing, communications, digital marketing, media or a related field

Strong written and spoken English, with good writing, editing and proofreading skills

Proficient in social media platforms and digital marketing tools

Familiarity with website content management systems and digital analytics

Good interpersonal and collaboration skills, with the ability to work with staff, ministry leaders and volunteers

Creative, resourceful and passionate about creating meaningful user experiences

Basic knowledge of content creation tools would be an advantage