USER EXPERIENCE EXECUTIVE

Job Summary

The User Experience Manager will be responsible for managing and improving TheLuxeShopper’s website experience, ensuring that the online store reflects the brand’s luxury identity and provides customers with a seamless, visually appealing, and convenient shopping experience.

The role involves website management, design, product uploads, product image sourcing and editing, product presentation, and continuous website optimization to support customer engagement, satisfaction, and online sales.

Key Responsibilities

1. Website Experience and Management

• Manage the day-to-day operations and presentation of TheLuxeShopper’s website.

• Ensure the website is visually appealing, user-friendly, responsive, and easy to navigate.

• Regularly review website pages, links, categories, banners, and product listings to ensure accuracy and functionality.

• Identify and resolve website content and presentation issues, escalating technical issues where necessary.

• Monitor the customer journey from product discovery to checkout and recommend improvements.

• Ensure website content and layout align with TheLuxeShopper’s luxury brand identity and standards.

• Coordinate website updates, promotional campaigns, and seasonal product displays.

2. Website Design and Visual Presentation

• Create and update website banners, promotional graphics, landing pages, and other digital assets.

• Maintain a consistent visual identity across website pages and campaigns.

• Ensure product displays, fonts, colours, layouts, and imagery reflect the brand’s premium positioning.

• Collaborate with the marketing and content teams to implement digital campaigns and promotional activities.

• Recommend design improvements that enhance the overall shopping experience.

3. Product Upload and Catalogue Management

• Upload new products to the website promptly and accurately.

• Ensure each product listing includes the correct product name, description, price, available sizes, colours, and other relevant details.

• Assign products to the appropriate categories and collections.

• Verify product information before publishing to minimise errors.

• Update product prices, availability, and other details as instructed.

• Remove or update unavailable, discontinued, or outdated listings as required.

• Maintain an organised and up-to-date online product catalogue.

4. Product Image Sourcing

• Source high-quality product images from approved suppliers, brand partners, internal content teams, or other authorised sources.

• Ensure product images accurately represent the items being sold.

• Confirm that images are clear, consistent, and suitable for the website’s visual standards.

• Ensure the correct images are matched to the corresponding products, sizes, colours, and variations.

• Maintain an organised library of product images for easy access and reuse.

• Seek approval where image rights, brand permissions, or usage restrictions require clarification.

5**. Image Editing and Optimization**

• Edit, crop, resize, and optimize product images for website use.

• Ensure images meet the required dimensions, file formats, quality, and loading-speed standards.

• Maintain consistency in image presentation, backgrounds, lighting, and visual quality.

• Prepare images for website banners, product galleries, promotional pages, and digital campaigns.

• Ensure edited images accurately represent the original products without misleading alterations.

• Organize and maintain edited images using a clear file-naming and storage system.

6. Customer Experience and Website Optimization

• Review the website regularly to identify areas that may frustrate customers or hinder purchases.

• Recommend improvements to product discovery, navigation, product pages, and checkout.

• Review customer feedback and recurring website-related complaints.

• Monitor relevant website performance indicators, including product views, conversion rate, abandoned carts, and page-loading speed where analytics tools are available.

• Work with relevant teams or external developers to implement approved improvements.

• Conduct routine quality checks before and after major website updates.

3. Daily Activities

The successful candidate is expected to:

• Review the website for errors, outdated information, and presentation issues.

• Upload and update product listings.

• Source, edit, and optimise product images.

• Design or update website banners and visual assets as required.

• Verify product descriptions, prices, sizes, colours, and availability.

• Check that new products display correctly across relevant devices.

• Address website content issues and escalate technical problems promptly.

• Provide updates on completed tasks, pending uploads, and outstanding issues.

4. Key Performance Indicators (KPIs)

Performance will be assessed against the following areas:

1. Website Accuracy: Correct product information, pricing, availability, and categorization.

2. Product Upload Efficiency: Timely and complete publication of approved products.

3. Image Quality: Consistent, high-quality, properly optimized product imagery.

4. Website Presentation: A polished, functional, and brand-consistent online store.

5. Website Maintenance: Timely identification and resolution or escalation of website issues.

6. User Experience Improvement: Implementation of approved improvements to navigation and the customer journey.

7. Task Completion: Timely delivery of assigned website updates, designs, and product content.

8. Reporting and Accountability: Accurate reporting of completed tasks, outstanding work, and identified challenges.

9. Online Store Performance: Contribution to improvements in conversion rate, product engagement, and other relevant metrics, where measurable.

Specific targets and reporting timelines will be agreed upon with Management.

Qualifications and Requirements

Relevant qualification or demonstrable experience in e-commerce, digital design, website management, user experience, or a related field.

• Practical experience managing an e-commerce website or online product catalogue.

-Practical experience managing shopify

• Proficiency in website content management systems and product-upload processes.

• Competence in image-editing and graphic-design tools such as Adobe Photoshop, Canva, or equivalent software.

• Strong visual design skills and attention to detail.

• Understanding of website usability, responsive design, and online customer behaviour.

• Good organisational, communication, and problem-solving skills.

• Ability to manage multiple tasks, meet deadlines, and work independently.

• Experience in luxury fashion, retail, or premium e-commerce will be an advantage.

Required Competencies

• Attention to detail and accuracy.

• Strong visual judgement and creativity.

• Customer-centric thinking.

• Digital and technical proficiency.

• Organisation and time management.

• Initiative and problem-solving.

• Accountability and professionalism.

• Alignment with TheLuxeShopper’s standards of excellence, elegance, and exceptional customer experience.

Reporting and Accountability

The User Experience Manager will report to Management or the designated line manager and is expected to provide regular updates on website maintenance, product uploads, image sourcing and editing, design tasks, outstanding issues, and recommended improvements.

All published product information, pricing changes, promotional materials, and major website modifications must follow the company’s approval procedures.

Pay: ₦280,000.00 per month

Work Location: In person