User Experience Internship

User Experience Internship

Location: Fort Wayne, IN

Level: Intern

Division / Department: Information Technology

Reporting to position: Sr User Experience Designer

About the Role:

We're seeking a motivated and curious User Experience Intern to support our user experience team in improving digital tools and onboarding experiences for our members. This internship is ideal for someone passionate about design thinking, user-centered design, and improving how users interact with complex systems.

You’ll work on meaningful projects including journey mapping, interface design, and information architecture audits—contributing directly to the improvement of tools used by thousands of member stores.

This is a temporary position (approximately 10-12 weeks) and is paid on an hourly basis. The Intern may also be able to use this opportunity towards university/college credit.

Responsibilities include:

• Shadowing and supporting UX research activities (e.g., usability testing, stakeholder interviews, heuristic evaluations)
• Assisting with design creation and interface refinements in Figma (e.g., wireframes and high-fidelity prototypes)
• Organizing and updating journey maps and other design artifacts in Miro
• Analyzing system navigation and structure to recommend improvements of information architecture
• Preparing documentation and presentations to share findings with the UX and development teams

Education and Experience:

• Currently pursuing a degree in UX Design, Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Anthropology, or a related field

Skills and Abilities:

• Experience with design and collaboration tools such as Figma, Miro, or similar (coursework or project-based)
• Familiarity with UX research methods and usability principles
• Strong analytical and visual communication skills
• Detail-oriented, organized, and eager to learn in a fast-paced environment

Benefits available to you:

• Exposure to enterprise-level UX projects through hands-on contributions
• Helpful mentoring from business leaders within IT and other departments
• College credit

About Do it Best:

We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served

Our Mission: Making the best even better

Our Goal: Helping members grow and achieve their dreams