User Experience Lead

Our client is a leading organization undergoing an exciting phase of digital transformation and business growth. With a strong commitment to customer-centric innovation, the company continues to invest in enhancing its digital products and services to deliver seamless and engaging experiences across web and mobile platforms.

About the Role

We are seeking an experienced and forward-thinking User Experience Lead to shape and elevate the end-to-end digital experience across web and mobile channels. This role will be responsible for defining and driving UI/UX strategy, championing design excellence, leveraging data-driven insights to optimize customer journeys, and collaborating closely with cross-functional teams to deliver exceptional user experiences.

The ideal candidate combines strategic thinking with hands-on execution, possesses a keen eye for detail, and is passionate about creating best-in-class digital products. Experience leveraging AI and emerging technologies to enhance user experiences, streamline design processes, and improve operational efficiency will be highly valued.

Responsibilities:

• UX Strategy & Execution: Lead the UI/UX strategy and end-to-end design process (user flows, wireframes, prototypes, design system, and high-fidelity UI) for web and mobile platforms.
• Data-Driven Optimization: Analyze user behavior data (heatmaps, session recordings, and digital analytics) to identify pain points, conduct usability testing, and optimize conversion funnels.
• Cross-Functional Collaboration: Partner closely with Product, Development, and Marketing teams from concept to launch to ensure seamless, high-quality implementation.
• Design System Ownership: Maintain and scale our design systems and UI standards to ensure visual consistency across all digital touchpoints.
• Development & UAT Support: Review technical feasibility, prepare development-ready assets, and support User Acceptance Testing (UAT).
• Innovation & Efficiency: Explore and integrate AI-powered design tools and emerging technologies to streamline workflows and boost productivity.

Requirements:

• Experience: 6–8 years of experience in UI/UX, product design, or digital experience design, with a proven track record of leading projects.
• Portfolio: A strong portfolio demonstrating robust UX thinking, interaction design, visual excellence, and user-centric problem-solving.
• Technical Skills: Proficiency in Figma and modern prototyping tools, with a deep understanding of responsive design and accessibility standards.
• Analytical Mindset: Experience using digital analytics and UX research tools to drive design decisions (experience with CRO/analytics tools is a plus).
• Tech-Forward: Passionate about utilizing AI tools to improve design efficiency and workflow productivity.
• Soft Skills: Strong stakeholder management, proactive problem-solving skills, and the ability to work independently in a fast-paced environment.
• Industry Experience: Experience in telecom or managing large-scale digital platforms is highly preferred.