User Experience Research Leader

Job Responsibilities

Program & Project Leadership

• Act as primary point of contact for all research aspects within assigned programs and projects.
• Align with key stakeholders (such as Program Managers, Marketing, IPLs, and User Experience Research to ensure alignment and timely delivery.
• Own and define what “good UX” looks like for the category and ensure it is embedded in program goals and deliverables.
• Shape and maintain the CR research program, contributing to project one-pagers and scope definitions.
• Translate scope into actionable research logic and development plans.
• Approve deliverables in PPIM/Windchill and secure milestone readiness.
• Manage team resource planning (QV, Clarity) for balanced project coverage.
• Lead milestone alignment, approvals, and represent research in CommCell meetings.

Research Excellence

• Lead advanced research using mixed methods to uncover insights driving product and design direction.
• Define and maintain the Development User Framework (Research Agenda) to structure and prioritize research.
• Ensure validated consumer insights directly inform product and program decisions.
• Set and track KPIs to measure research quality, impact, and business contribution.

Team & Capability Leadership

• Mentor and develop researchers, promoting excellence and ownership.
• Oversee squad staffing to align resources with priorities.
• Drive continuous improvement and knowledge sharing across the UX community.
• Ensures an engaged, innovative and inspiring working environment to stimulate entrepreneurship and driving engagement.

To succeed in this role, you should have the following skills and experience:

• Bachelor degree or higher education in any of these fields: Human Factors; Psychology; Behavioral sciences; Sensory Science; Industrial Design; Interaction Design; Ergonomics; Human Computer Interaction; Engineering, amended with relevant education or experience in consumer research.
• You have excellent written and verbal communication skills. Required to have min. English standard of CET-6.
• A proven track record and at least 15 years of experience in product development, user experience or product research. Experience in pre-development and product development of consumer products is an added advantage.
• Experience working directly with market research firms in guiding and monitoring outsourced research projects.
• Proven experience in transforming research findings and market insights into impactful recommendations that drive business outcomes
• Demonstrated experience in developing and creating strong functional teams with robust talent pipeline.
• Ability to identify, communicate with, and manage expectations of key stakeholders to ensure successful project outcomes.
• You thrive in a fast-changing dynamic and cross-functional work environment.