User Experience Researcher

Title: UX Researcher

Terms: Long Term Contract

Location: Atlanta area

Hybrid Role

Must live in Atlanta, GA

No 3rd party at this time

Are you looking for a career opportunity that allows you to grow your career? If so, this opportunity will genuinely excite you! Our client is transforming how their organization services their customers while aligning best in breed technology solutions. We are looking for a UX Researcher who will help build out & develop best in class work and work on innovative projects for the business.

Job Description: UX Researcher

Position Overview

We are seeking an experienced UX Researcher to understand user behaviors, needs, motivations, and pain points to inform the design and development of intuitive, user-centered digital experiences. The UX Researcher will partner closely with UX/UI Designers, Product Managers, Business Analysts, and Engineering teams to plan and conduct research, translate findings into actionable insights, and influence product strategy and design decisions.

The ideal candidate has experience with qualitative and quantitative research methods, usability testing, user interviews, journey mapping, and synthesizing research findings into recommendations that improve usability, accessibility, and overall customer experience.

Key Responsibilities

• Plan and conduct user research to understand user needs, behaviors, expectations, and challenges.
• Execute qualitative and quantitative research, including user interviews, contextual inquiries, surveys, usability testing, and behavioral analysis.
• Develop research plans, discussion guides, screeners, surveys, and testing scenarios aligned with business and product objectives.
• Conduct moderated and unmoderated usability tests to evaluate workflows, prototypes, applications, and digital products.
• Analyze and synthesize research findings into actionable insights, themes, user needs, and design recommendations.
• Create user personas, journey maps, empathy maps, task analyses, and experience maps as appropriate.
• Collaborate with UX/UI Designers, Product Managers, Product Owners, and developers throughout the product development lifecycle.
• Partner with design teams to validate wireframes, prototypes, information architecture, and proposed user experiences.
• Present research findings and recommendations to stakeholders, clearly communicating the impact on product usability and business outcomes.
• Identify usability issues, friction points, accessibility concerns, and opportunities to improve user satisfaction and task completion.
• Support discovery and product strategy by identifying unmet user needs and validating assumptions before development.
• Maintain research documentation, repositories, insights, and artifacts to make findings accessible to cross-functional teams.
• Incorporate accessibility, inclusive design, and diverse user perspectives into research activities.
• Measure and communicate research impact through usability metrics, user feedback, task success rates, and other relevant indicators.

Required Qualifications

• 3–7+ years of experience in UX research, user experience research, product research, or a related discipline.
• Demonstrated experience conducting qualitative and quantitative user research.
• Experience with user interviews, usability testing, surveys, and research synthesis.
• Ability to translate research findings into clear, actionable recommendations for product and design teams.
• Experience collaborating with UX/UI Designers, Product Managers, Business Analysts, and Engineering teams.
• Strong analytical, critical-thinking, problem-solving, and communication skills.
• Experience evaluating digital products, websites, mobile applications, enterprise platforms, or customer-facing software.
• Ability to manage multiple research initiatives and communicate findings to both technical and nontechnical stakeholders.
• Familiarity with user-centered design, design thinking, and iterative product development methodologies.

Preferred Qualifications

• Experience working in Agile/Scrum product development environments.
• Familiarity with Figma and collaborative design tools such as FigJam, Miro, or Mural.
• Experience with research and usability platforms such as UserTesting, UserZoom, Maze, Optimal Workshop, or Qualtrics.
• Familiarity with analytics tools such as Google Analytics, Adobe Analytics, or product analytics platforms.
• Experience with accessibility standards, inclusive design, and WCAG guidelines.
• Experience conducting research for enterprise applications, SaaS platforms, financial services, healthcare, or other complex digital products.
• Familiarity with A/B testing, experimentation, behavioral analytics, and data-informed design decisions.
• Experience supporting design systems, information architecture, customer journey mapping, and service design.
• Familiarity with AI-enabled research tools and AI-assisted analysis, including appropriate validation of AI-generated insights.

Core Competencies

• UX Research Strategy and Planning
• Qualitative and Quantitative Research
• User Interviews and Contextual Inquiry
• Moderated and Unmoderated Usability Testing
• Survey Design and Analysis
• Research Synthesis and Insight Generation
• Personas and Journey Mapping
• Prototype and Concept Validation
• Human-Centered Design
• Accessibility and Inclusive Research
• Stakeholder Communication and Presentation
• Cross-Functional Collaboration
• Data-Driven Product Recommendations
• Figma, FigJam, Miro, and Research Platforms

Success Measures

• Research findings are translated into actionable product and design improvements.
• Usability issues and user pain points are identified early in the development lifecycle.
• Product teams make better-informed decisions based on validated user needs.
• Improvements are demonstrated through relevant usability, task completion, customer satisfaction, or adoption measures.
• Research insights are documented, shared, and incorporated into ongoing product development.

About GSquared Group :

Shouldn’t your recruiting partner put as much effort and value into your career as you do? With GSquared Group, we take the time to understand where you would like to take your career and what is important to you.

GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, we are a premier provider of IT talent search, management consulting, and software development services. We support a diverse client base that spans all industries and includes Fortune 100 to mid-market companies. We offer direct hire placement, contract, and contract-to-hire positions. We are proud to be known by our community for putting relationships at the core of everything we do.

GSquared Benefits :

• Competitive & Comprehensive Healthcare Package (available only for W2 hourly consultants)
• Simple IRA with company match (available only for W2 hourly consultants)
• Professional development & networking opportunities
• A family-friendly environment
• Nice bonuses for referrals
• A culture that supports you and your career

Hear what others are saying on Glassdoor: https://www.glassdoor.com/Reviews/GSquared-Group-Reviews-E651488.htm?filter.iso3Language=eng