User Experience Strategy Manager - TikTok

Product ops

User Experience Strategy Manager - TikTok

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A06431

Responsibilities

About the Team

The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.

Responsibilities:

• Be responsible for the user product experience of TikTok, collaborate with the team to implement the management of experience-related issues, including issue identification, reporting, assessment, resolution, and review.
• Establish a data monitoring system for user experience monitoring and identify potential risks and abnormal fluctuations from user feedback to report the bugs/issues and provide data support for continuous business optimization.
• Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user experience issue.
• Combine business needs with user feedback research and collection to analyze genuine user needs.
• Regularly review rules, products, and strategies related to user experience; monitor overall experience data, evaluate experience standards, and promptly detect existing experience issues.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Rigorous logical thinking, excellent structured expression ability; Good at clearly elaborating issues, strategies, and solutions, and able to provide sufficient data support for decision-making.
• Proficient in data analysis tools such as SQL, Excel, and Tableau, with strong data sensitivity.

Preferred Qualification:

• Experience working across multiple locations and timezones within global organizations.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.