User Interface Experience Associate Director

Are you ready to make an impact at DTCC

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

About DTCC UX COE:

The UX Center of Excellence is DTCCs centralized design team, driving user experience strategy and execution across all business lines. We champion design thinking, modern UI frameworks, and human-centered design to deliver intuitive, accessible, and transformative digital experiences for DTCCs global financial services ecosystem.

Why Join DTCC UX COE

• Be part of a centralized UX team shaping the future of financial services.
• Drive transformational initiatives impacting global markets.
• Collaborate with industry leaders in technology and design.

Role Overview:

The Associate Director of User Experience Design is a transformational leader within the UX COE, responsible for shaping and evolving DTCCs enterprise UX strategy. This role will lead high-impact initiatives across multiple business units, ensuring that user-centric design principles are embedded in every product and service. The ideal candidate will have deep expertise in design thinking, with a strong focus on empathy, problem definition, and ideation phases, and a proven track record of delivering innovative solutions in financial services.

Key Responsibilities:

• Strategic Leadership:
  • Drive UX vision and strategy for enterprise-wide digital transformation initiatives.
  • Partner with senior stakeholders to align UX goals with business objectives.
• Design Thinking Innovation:
  • Lead workshops and discovery sessions focused on empathy, defining user needs, and ideation.
  • Champion human-centered design methodologies across the organization.
• Experience Design Delivery:
  • Oversee creation of user journeys, personas, and conceptual frameworks for complex financial workflows.
  • Ensure consistency and scalability through design systems and component libraries.
• Collaboration Influence:
  • Work closely with Product, Technology, and Business teams to integrate UX best practices.
  • Advocate for accessibility, usability, and compliance standards in all design outputs.
• Mentorship Team Development:
  • Coach and develop UX designers and researchers within the COE.
  • Foster a culture of innovation, collaboration, and continuous learning.

Required Qualifications:

• Experience:
  • Minimum 15 years in UX design, with at least 5 years in leadership roles.
  • Proven experience in financial services or related regulated industries.
• Skills:
  • Deep expertise in design thinking, especially empathy, define, and ideation phases.
  • Strong portfolio demonstrating enterprise-scale UX solutions.
  • Proficiency in UX research, interaction design, and modern design tools (Figma, Sketch, etc.).
• Leadership:
  • Ability to influence senior executives and drive organizational change.
  • Exceptional communication and stakeholder management skills.
• Education:
  • Bachelors or Masters degree in Design, HCI, or related field (or equivalent experience).

Preferred Qualifications:

• Experience with design systems and component libraries in large organizations.
• Familiarity with front-end technologies and accessibility standards (WCAG).
• Certification in Design Thinking or related methodologies.

Cultural Fit Leadership Competencies:

• Innovative Mindset:
  • Embraces change and drives creative solutions for complex problems.
• Collaborative Leadership:
  • Builds strong cross-functional relationships and fosters trust.
• Strategic Influence:
  • Communicates vision effectively and inspires stakeholders at all levels.
• Empathy Advocacy:
  • Champions user needs while balancing business priorities.
• Continuous Learning:
  • Promotes a culture of growth, experimentation, and knowledge sharing.