User Operations Intern

About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Job Responsibilities:

• Content Assistance : Assist the team in drafting, translating, and proofreading basic educational content and onboarding guides on US and HK equities for new users.
• Market Trend Tracking : Help gather market data, earnings season updates, and financial news to support topic ideation for content campaigns.
• Distribution & Operations : Format, schedule, and publish content across in-app channels, social media, and community platforms; track basic engagement metrics (views, clicks, likes) to compile weekly performance reports.
• AI-Driven Execution : Utilize AI tools (e.g., ChatGPT, Claude) to streamline research, summarize reports, and generate preliminary content drafts under guidance.
• Cross-Functional Coordination : Work closely with senior team members to ensure content meets internal guidelines and compliance standards.

Job Requirements:

• Educational Background :Currently enrolled Senior Undergraduate (Senior Year / Year 4) or Postgraduate / Master’s student. Majoring in Finance, Economics, Financial Engineering, Journalism, Communications, or related disciplines.
• Language Skills : Excellent command of written and spoken English and Chinese (Mandarin/Cantonese); capable of basic bilingual translation and content drafting.
• Market Interest : Strong interest in global financial markets (US/HK equities); prior personal paper trading or actual stock trading experience is a plus.
• Tool Proficiency : Tech-savvy and comfortable using AI tools for research and productivity, with a sharp eye for verifying data accuracy.
• Soft Skills : Strong ownership, high attention to detail, excellent communication skills, and a fast learner comfortable working in a fast-paced fintech environment.
• Availability : Able to commit to at least 3–4 days per week for a minimum of 3–6 months.

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