User Operations Specialist (Mandarin Speaker)

TIMO is a social entertainment platform that connects users through interactive social experiences. We are looking for a User Operations Specialist to drive user engagement, retention, and overall platform growth.

Responsibilities

• Monitor and analyze user behavior, engagement, and retention metrics.
• Develop and execute user engagement initiatives, campaigns, and activation programs.
• Identify user pain points and provide recommendations to improve the overall user experience.
• Collaborate multi-division to optimize user journeys.
• Track event performance and generate insights to improve user acquisition, activation, and retention.
• Conduct user segmentation analysis and support targeted engagement strategies.
• Monitor platform activities and user feedback to identify trends and operational opportunities.
• Prepare regular reports on key user performance indicators and operational metrics.

Requirements

• Bachelor's degree in any discipline
• 2–4 years of experience in User Operations, Growth Operations, etc.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Proficiency in Excel/Google Sheets.
• Strong communication and cross-functional collaboration skills.
• Detail-oriented and able to manage multiple projects simultaneously.
• Comfortable working in a fast-paced environment and adapting to changing business priorities.
• Experience in social media, gaming, livestreaming, entertainment, or internet platforms is preferred.
• Fluent in Mandarin, both written and spoken
• Able to Work on-site in Sudirman, Jakarta. Mon-Fri 09.00 - 18.00