User Request Engineer Intern

Begin your tech journey and gain real-world experience as an User Request Engineer Intern in our Support Team at Dassault Systemes in Krakow!

In this role, you will support the team in maintaining internal tools, managing licenses and improving processes that keep our systems running smoothly. It is a great opportunity to gain hands-on experience in an international tech environment and develop both technical and soft skills.

Availability of at least 20 hours per week is required.

Responsibilities

• Support daily activities of the Support team
• Manage incoming Service Reports: categorize, prioritize and distribute them
• Create and maintain internal tools
• Handle software and license distribution orders
• Reproduce, validate and test reported case scenarios
• Participate in management activities of virtual environments
• Prepare reports, statistics, and training materials
• Contribute to process improvement projects and participate in team meetings
• Provide responsive support for business areas

Qualifications

• Experience with virtual environments and OS management
• Basic knowledge of C#, HTML/JavaScript and SQL
• MS Office (Excel) skills
• Fluent in Polish and proficiency in English
• Great communication and problem-solving skills
• Actively enrolled in a Bachelor’s or Master’s in Computer Science or related field (or relevant experience)
• Proactive, self-driven and comfortable working both independently and in a team

What’s In It For You

• Great opportunity to gain hands-on experience in technical support within the IT industry
• Supportive and knowledgeable team, ready to share expertise and best practices
• Wide variety of projects and tasks, ambitious goals and independence in achieving them
• Flexible working hours
• Chillout rooms
• Access to training platform (languages, soft/hard skills)
• Multinational work environment
• And last but not least: Healthy Breakfast once a month, Fruity Tuesdays, Sweets on Thursdays, public transport compensation and MultiLife platform access

Interested? Click on "Apply" to upload your application documents

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.