User Researcher

User Researcher — Remote (South Africa)

We're a fast-growing consumer AI company building apps used by millions of users worldwide. We're looking for a User Researcher based in South Africa to become the voice of our users and shape what we build next.

What you'll do:

You'll speak directly with our users every day — targeting 15-20 detailed user calls daily to understand their needs, frustrations, and experiences. You'll run research on new product ideas before we build them and dig into how users engage with our existing products. You'll synthesize what you hear into clear, actionable insights that directly influence product decisions, working closely with our product and growth teams.

What we're looking for:

• Excellent spoken English and strong insight generating skills; you're comfortable talking to strangers and making them open up
• High energy and discipline — this role involves a large volume of calls daily
• Ability to spot patterns across conversations and communicate findings crisply
• Self-driven and reliable in a fully remote setup
• Prior experience in user research, customer support, sales calls, or market research is a plus

Details: Full-time, fully remote. Working days: Monday to Saturday. Competitive compensation.

If you love understanding people and want your work to directly shape products, apply now

Pay: R150 000,00 - R200 000,00 per year

Work Location: Remote