User Researcher

Who you are

• It requires a unique mix of user research expertise, strategic foresight, and technical fluency in AI and AI product development
• AI fluency: You’re curious and hands-on with AI products — and can reason about how AI behavior shapes product experience
• Systems thinking - You can understand complex user journeys and growth engines (including the parts users don't see), and identify where experiences breakdown across the system
• Business mindedness: You connect research to business outcomes and can articulate why an insight matters for strategy, growth, and/or revenue
• Data fluency: You know how to understand and leverage experimentation, and how to use behavioral data to sharpen research questions and interpret results
• Pragmatism: You have experience prioritizing and doing research in fast-moving 0→1 environments, and are comfortable navigating ambiguity and taking initiative
• Communication: You evolve how your share research according to the audiences and like getting creative in how you share your insights (ex: videos, podcasts, workshops, etc.)
• Experience: 5+ years doing UX research in industry
• Experience researching AI-enabled products (especially agentic/workflow automation), growth journeys, and B2B products
• Expertise conducting research with AI research tools (Outset, Listen Labs, Dovetail, etc.)
• Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
• Experience communicating research to executive stakeholders
• You’re familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we're big fans
• We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply

What the job involves

• We’re seeking an experienced User Researcher to shape growth-related product decisions by delivering insights that fuel AI experiences
• This role blends traditional growth research, such as adoption, monetization, and pricing and packaging, with fast-evolving AI features like Notion Agent and Chat that permeate experiences like onboarding and Workspace creation
• This role can be based in either San Francisco or New York City
• Design and execute studies that evaluate how people experience Notion with AI in the loop, including how users discover, trust, and get value from AI, and identify barriers to adoption and willingness to pay
• Run mixed-methods research (qual + quant), including interviews, concept testing, prototype/usability testing, diary studies, surveys, and advanced quantitative pricing studies — leveraging AI tooling to scale your research process and work
• Deliver actionable insights that enable us to deeply understand our customers, identify business opportunities, and drive decision-making — leveraging AI to scale your reporting, sharing, and overall impact