User Researcher

Who you are

• We are looking for a part-time user researcher to own research end to end for our consumer team
• 5+ years of user research experience, including consumer products
• True mixed-methods range: you've designed and fielded surveys with sound methodology and you're a skilled interviewer and moderator; you’re familiar with AI-augmented methods and tools
• A track record of running research end to end with minimal oversight, ideally as a contractor, consultant, or solo researcher
• Strong synthesis and communication: you turn messy data into clear, decision-ready insights
• Comfort in a fast-moving environment where research has to keep pace with weekly ship cycles
• Experience in healthcare, tele-health, or another trust-sensitive consumer space is a plus
• Experience researching subscription products or conversion funnels is a plus
• Experience standing up research practices or tooling at an early-stage team is a plus

What the job involves

• Maven is building a new direct-to-consumer business, and we're making decisions every week that should be informed by real user insight: how women think about GLP-1 care, what makes a virtual clinic feel trustworthy, where our funnel loses people and why
• This is a hands-on contract role for someone who can operate independently: you'll scope studies with product and design, recruit participants, run the research - either in-house or using a third party platform, and bring back insights the team actually uses
• You'll also help us level up, shaping our tooling and research process as the team grows
• This is a part-time contract engagement of approximately 10-20 hours per week, for an initial 6-month term with intent to extend or expand for the right person
• Partner with product and design to identify the questions worth answering and scope research that answers them
• Own the full study lifecycle: research plans, participant recruiting, moderation, analysis, and synthesis
• Run both qualitative and quantitative work, from user interviews and usability sessions to surveys, choosing the right method for each question
• Share insights in ways that travel: crisp readouts to the working team and digestible takeaways for the broader org
• Help define our research tooling and process, recommending what we should adopt, drop, or change
• Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)