User Support Analyst

We are seeking a User Support Analyst to join our Merchant Support team. In this role, you will support various applications by performing system administration, troubleshooting issues using root-cause analysis, helping develop application enhancements, and training end users. You will serve as the primary liaison between business end users and the development teams responsible for maintaining our core merchant applications.

Teamwork and collaboration are key to our success and help every team member build a deep understanding of our application ecosystem. Because we handle a variety of daily inquiries across multiple channels—including email, instant messaging, and in-person requests—clear and effective communication is critical. Our ultimate goal is to ensure our applications continually meet the evolving needs of our end users.