User Support Analyst - Technology

Tremendous Opportunity for a User Support Analyst to provide concierge-level technical support to attorneys and staff in a fast-paced law firm environment. This role provides first and second-level support, troubleshoots hardware and software issues, supports Microsoft 365, SharePoint, mobile devices, Citrix/VPN, iManage Work 10 and legal applications, and assists with conference room A/V technology.

The User Support Analyst will also provide on-site trial support , participate in rotating on-call coverage, assist with equipment setup and inventory, and mentor junior support staff.

Qualifications:

• 4+ years of help desk/user support experience in environments of 300+ users
• Strong Microsoft 365 and desktop support skills
• Excellent communication and customer service abilities
• Experience with ticketing systems, mobile devices, VPN/Citrix and collaboration technologies
• Ability to travel up to 25% and work occasional evenings, weekends and on-call hours
• Bachelor’s degree preferred