User Support Professional

Job highlights

• System Administrator with 2-4 years of experience to manage and maintain our IT infrastructure,ensuring the smooth operation of computer systems,networks,and applications
• Monitoring and Optimization : Continuously monitor system performance,troubleshoot performance issues,and optimize configurations for maximum efficiency

System Administrator with 2-4 years of experience to manage and maintain our IT infrastructure, ensuring the smooth operation of computer systems, networks, and applications. You will be responsible for troubleshooting, installing, configuring, and optimizing system hardware, software, and network services. Key Responsibilities:

• System Management : Install, configure, and maintain servers (Windows, Linux, etc.) and associated software applications.
• Network Administration : Monitor and maintain network infrastructure, troubleshoot network issues, and ensure network security.
• User Support : Provide IT support to users, resolving technical issues, and maintaining helpdesk records.
• Backup and Recovery : Ensure regular backups are conducted and verify successful recovery of systems and data.
• Security : Implement security measures such as firewalls, anti-virus software, and encryption protocols to protect data and systems from unauthorized access.
• Monitoring and Optimization : Continuously monitor system performance, troubleshoot performance issues, and optimize configurations for maximum efficiency.
• Software Updates : Regularly update system software, patches, and security fixes.
• Documentation : Maintain comprehensive documentation of system configurations, processes, and procedures.
• Collaboration : Work with cross-functional teams to support IT-related projects and initiatives.

Skills & Qualifications:

• Education : Bachelor s degree in Computer Science, Information Technology, or related field.
• Experience : 2-4 years of experience as a System Administrator or in a similar IT support role.

Technical Skills :

• Hands-on experience with server operating systems (Windows Server, Linux, etc.)
• Proficient in network troubleshooting and administration (TCP/IP, DNS, DHCP, VPN, etc.)
• Familiarity with virtualization technologies (VMware, Hyper-V, etc.)
• Knowledge of cloud platforms (AWS, Azure) is a plus.
• Experience with backup solutions, monitoring tools, and IT security practices.