User Support Technician (91-00)

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Exempt

Up to $80,000

Job Summary:
The Senior EHR Application Specialist serves as the lead functional and technical expert for LCDF's Electronic Health Record (EHR) platform and related clinical applications. This position is responsible for the design, configuration, optimization, support, integration, reporting, and ongoing enhancement of clinical systems that support patient care and organizational operations.
The Senior EHR Application Specialist partners with clinical leadership, providers, quality improvement teams, compliance, revenue cycle, and information technology staff to ensure clinical applications are efficient, secure, compliant, and aligned with organizational goals. The position plays a critical role in workflow analysis, application upgrades, interoperability initiatives, regulatory reporting, user training, and strategic technology projects.

Core Competencies:

• Advanced knowledge of Electronic Health Record systems.
• Strong understanding of clinical workflows in ambulatory healthcare settings.
• Knowledge of Federally Qualified Health Center (FQHC) operations.
• Healthcare regulatory compliance knowledge.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills.
• Ability to manage multiple priorities and projects simultaneously.
• Exceptional attention to detail.
• Commitment to customer service and user satisfaction.
• Ability to work independently and collaboratively.
• Strong documentation and organizational skills.
• High level of professionalism and confidentiality.
• Commitment to continuous improvement and innovation.

Job Requirements:

• Bachelor’s degree in healthcare informatics or/and Information Technology, Health Information Management, Nursing, Healthcare Administration, Computer Science, or related field.
• Equivalent combination of education and experience may be considered.
• Five (5) years or more of progressive experience supporting healthcare information systems.
• Three (3) years or more of advanced EHR administration, configuration, optimization, or application analyst experience.
• Experience with Federally Qualified Health Centers (FQHCs) highly preferred.

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

91-00-840-00
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