User Support Technician

Job Summary

We are seeking a dynamic and proactive User Support Technician to join our IT support team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless user experiences, and maintaining the health of our computer systems and networks. Your energetic approach and technical expertise will empower users across various departments, helping them navigate operating systems, software applications, and hardware challenges efficiently. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations.

Duties

• Provide authorized users with access to computer networks and related systems.
• Respond to users experiencing difficulties with computers, software, networks, or other technical systems.
• Consult user guides, technical manuals, and other documentation to research and implement appropriate solutions.
• Provide advice and training to users in response to identified technical difficulties.
• Collect, organize, and maintain a problems-and-solutions log for use by other technical support analysts.
• Participate in the redesign and improvement of applications and other software.
• Supervise and provide guidance to other technical support workers.
• Provide business systems, network, and Internet support to users in response to identified technical difficulties.
• Set up computer equipment for employee use and perform or ensure the proper installation of cables, operating systems, and appropriate software.
• Perform web-server backup and recovery operations to maintain system availability and data integrity.
• Provide technical assistance and customer service to users and clients.

Skills

• Strong knowledge of operating systems such as Windows, macOS, and Linux with hands-on troubleshooting experience.
• Proficiency in computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols.
• Experience supporting desktop hardware components like monitors, printers, keyboards, and peripherals.
• Familiarity with help desk ticketing systems such as ServiceNow or BMC Remedy for tracking incidents and requests.
• Ability to troubleshoot software issues related to Microsoft Office suite and other common enterprise applications.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Knowledge of security best practices including firewall management and remote access controls for safe connectivity.

Pay: $34.00 per hour

Expected hours: 32.0 – 35.0 per week

Benefits:

• On-site parking

Work Location: In person