User Support Technician

Overview

Join our dynamic team as a User Support Technician and become the frontline hero for technical assistance across our organization! In this energetic role, you'll deliver exceptional IT support, troubleshoot software and hardware issues, and ensure seamless computer network operations. Your expertise will empower users to work efficiently and confidently, fostering a productive digital environment. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, supportive setting where your problem-solving talents truly shine.

Duties

• Provide technical support to end-users via help desk platforms such as ServiceNow and BMC Remedy, ensuring timely resolution of issues
• Troubleshoot hardware components including desktops, laptops, printers, and peripherals to restore optimal functionality
• Assist users with operating systems like Windows, macOS, and Linux, guiding them through setup, configuration, and troubleshooting processes
• Resolve software issues related to Microsoft Office applications and other enterprise tools to enhance user productivity
• Manage network connectivity problems involving LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and computer networking configurations
• Support security protocols by configuring VPN access and firewall settings to safeguard organizational data
• Document all support requests and resolutions accurately within ticketing systems such as Jira for tracking and continuous improvement

Skills

• Strong understanding of operating systems including Windows, macOS, and Linux environments
• Proficiency in computer networking concepts such as LAN setup, VPN configuration, and firewall management
• Experience with help desk tools like ServiceNow, Jira, and BMC Remedy for ticket management and issue tracking
• Excellent communication skills to clearly explain technical solutions to non-technical users
• Knowledge of desktop support procedures including hardware diagnostics and software troubleshooting
• Familiarity with IT support best practices for customer service excellence in fast-paced environments
• Ability to prioritize tasks effectively while maintaining attention to detail in documentation and follow-up

Embark on a rewarding journey where your technical expertise makes a real difference! We’re dedicated to supporting your growth while providing a vibrant work environment filled with opportunities to learn new skills. If you’re passionate about helping others navigate technology challenges with enthusiasm and professionalism, this is the perfect role for you!

Pay: $20.00-$37.26 per hour

Expected hours: 35.0 per week

Benefits:

• Flexible schedule
• On-site parking

Work Location: In person