Usher

Hiring Department

Touhill Performing Arts Center at the University of Missouri-St. Louis

Job Description

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of our region to experience, appreciate and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community and a symbol of this University's commitments to integrate education, innovation and excellence.

The Usher provides direct customer-focused guest services to patrons of the facility.

PRIMARY RESPONSIBILITIES

[Customer Focus] – 30%

The Usher is primarily responsible for ensuring that guests and patrons of the Touhill are met with courteous and attentive service whether assisting in wayfinding, welcoming patrons to the facility, or wishing guests a good night.

The Usher is the individual utilized in fulfilling the Touhill’s mission of being a “welcoming place”.

[Event Support] – 30%

Pleasantly directing patrons to amenities and seating.

Handing out programs or other materials on behalf of the client to patrons.

Enforcing Touhill policies regarding proper theater decorum, seating issues, and disruptive patrons while maintaining a welcoming and friendly demeanor.

[Emergency Reporting and Response] – 25%

Remaining vigilant for any emergent issue (such as hazards, suspicious activity or items, or that may arise, seeking the safety and security of patrons and guests as priority.

Reporting observed issues to House Managers for resolution if warranted.

Executing public safety procedures when necessary and directed by the House Manager.

[Training] – 5%

Completing University-mandated training as required.

Completing Touhill-specific training (and/or Touhill qualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and some work experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Communicates professionally in both verbal and written formats.

Ability to work long and unusual hours, including late at night.

Willingness to work hard and take direction.

Experience with House Management or front-of-house operations.

An understanding of theatrical terminology, equipment, and usages.

Good communication skills and customer service experience are recommended.

Anticipated Hiring Range

$17.50/hr

Grade: GGS-004

University Title: EVENT ASSISTANT II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email [email protected]. If you are experiencing technical problems, please email [email protected]

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [email protected].