Usher

Job Description Summary

Takes tickets, directs and seats guests for concerts and events at The Show.

Essential Duties and Responsibilities (other duties may be assigned)

• Welcoming guests in a polite and friendly manner.
• Assists with ticket taking duties including ticket scanning and drink transfer
• Checking tickets and directing guests to their seats.
• Informing guests about the location of the restrooms, refreshments, and exits.
• Tending to guests' comfort and assisting them with any questions or problems.
• Assisting patrons with disabilities or other impairments, as needed.
• Monitoring the guests' activity to ensure the safety of the event.
• Enforcing event rules and relevant health and safety regulations.
• Ensuring that the lobby and facilities are neat and organized.
• Following all emergency protocols and guiding audience members to the exits in an orderly manner.
• Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns.
• Provide excellent guest service.
• Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

Per the ACGC Access Matrix

Signatory Ability

None

Required Education and/or Experience

• High school diploma or G.E.D.
• Some demonstrated customer service experience and/or training or combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multi-lingual desirable with good phone etiquette.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting OR standing at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Ability to work well in a group and be proactive about the needs of guests. Able to work various shifts, weekends, possibly holidays and late nights. Reliability and promptness in arriving for scheduled shifts.

Typically the individual will be housed in an live concert venue environment. The noise level in the work environment is usually moderate, but will escalate inside the concert venue. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.