Usher | Part-Time | The Paramount Baltimore

Overview

The Usher serves as a frontline representative of the arena, providing exceptional customer service and ensuring guests enjoy a safe, welcoming, and memorable experience. Ushers assist guests with seating, directions, crowd management, and venue policies while maintaining a positive atmosphere during sporting events, concerts, family shows, and special events.

This role pays an hourly rate of $18.50.

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 31, 2026.

Responsibilities

• Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms, and other arena areas.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd management and seating discrepancies while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.
• Reports any suspicious activity to supervisors and/or management.
• Monitor assigned areas for guest or building issues.
• Have knowledge of arena layout, emergency exit, policies, and regulations while understanding, retaining, and communicating safety and security measures
• Frequent bending, lifting, extensive walking through the building, and standing for long periods of time.
• Arrive at work in an appropriately furnished uniform daily while refraining from cellphone use in public spaces, and remain on post until dismissed or relieved.
• Adhere to all OVG policies.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer service role is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• 70% event availability commitment is required.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Must be comfortable with extensive time spent with moderate to loud noises and exposure to flashing lights.
• Must be comfortable working in fluctuating temperatures that include hot and cold conditions—external and internal facility exposure.
• Must be able to bend, stand for extended periods of time, and walk around the building, including climbing stairs.