USRN & PHRN

About the role

We are seeking experienced USRN & PHRN professionals to join our call center team based in Pasig City, Metro Manila. This is a full-time position that plays a critical role in providing outstanding customer service across multiple channels. In this role, you will be responsible for managing customer interactions, resolving queries efficiently and professionally, and contributing to our commitment to delivering first-class support to our diverse client base. Your expertise will be instrumental in maintaining our reputation for customer service excellence.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy
• Address customer inquiries and resolve issues in a timely and effective manner
• Maintain accurate records of customer interactions and transactions
• Follow established protocols and standard operating procedures consistently
• Escalate complex issues to appropriate departments or supervisors when necessary
• Provide product or service information to customers accurately and comprehensively
• Meet or exceed established performance targets for call handling and customer satisfaction
• Collaborate with colleagues to ensure team goals are achieved
• Contribute to continuous improvement initiatives within the call center

What we're looking for

• Current and valid USRN (New York or Florida) and PHRN (Philippine Registered Nurse) certifications or equivalent professional qualifications
• Proven experience working in a customer service or call center environment
• Excellent communication skills, both verbal and written, with the ability to engage customers professionally
• Strong problem-solving abilities and the capacity to handle challenging situations calmly
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with call center technology and computer systems
• Ability to work independently as well as collaboratively within a team structure
• Commitment to maintaining confidentiality and adhering to data protection standards
• Flexibility to work assigned shifts, which may include evenings, weekends or holidays as required
• Patient and empathetic approach to customer interactions

Apply now

If you meet the above requirements, you can submit your CV's to [email protected]